Trainee, Customer Support

Job Description

Who We Are:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

Role Summary

As a Trainee, you will learn how to effectively support customers after their purchase by resolving their queries accurately and empathetically. You will gain hands-on experience handling customer issues, using internal tools, and

collaborating with cross-functional teams. This role is designed to build your skills gradually, preparing you to manage customer interactions independently in the future.

Key Qualifications

• Any bachelor’s degree, experience not mandatory
• Willingness to learn and grow in a fast-paced environment
• Good communication skills, both written and verbal
• Basic problem-solving and organizational skills
• No prior experience required; training will be provided
  
  

Role Description

• Learn to handle customer cases with care, ensuring each interaction is personalized
• Use internal tools to research and help resolve customer questions
• Support in managing multiple queues, including emails, cancellations, international orders, and shipping concerns
• Participate in daily and weekly team meetings to review performance and learn team goals
• Work closely with team members and escalate unclear or difficult cases to senior staff
• Develop skills in communicating with internal teams like Sales, Operations, and Logistics for smooth case resolution
• Follow guidelines to document case details accurately and keep customer information updated
• Take part in training sessions to build product knowledge and improve service quality
• Strive to meet quality and productivity goals while learning from feedback
  
  

Your Career And Life At Saks Global

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
  
  

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.