Technology Support Specialist

Infosys BPM


Date: 1 week ago
City: Chandīgarh, Chandigarh
Contract type: Full time
Proven experience in a .Net

  • Exp is asp.net. MVC
  • Good to have SQL server with React/Angular JS
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. Proven experience in a MIM role
  • Coordinate for Critical P1 incidents with appropriate stakeholders
  • Highlight the incidents which may lose SLA in next 24 hours
  • Highlight the aging and backlog tickets and work with stakeholders to resolve blocker
  • Drive Service Improvements
  • Audit incident data and process on quarterly basis
  • Publish Incident trends
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources. Proven experience in a network administrator role
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organizing, prioritizing and multitasking
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • Good understanding of the SQL database architecture.
  • Good knowledge on backup & recovery
  • Expertise on Database security
  • Support day to day operations and managing databases in Physical and virtual environments.
  • Good knowledge on high availability and disaster recovery.
  • Expertise on high availability concepts clustering, always on and DAG.
  • Expertise in Database performance monitoring and query tuning
  • Experience on PowerShell or shell scripting is an added advantage
  • Expertise in SQL troubleshooting and error handling
  • SQL server Database Installation, Migration, Upgrade and Patching.
  • Hands on experience on monitoring tool Solar Winds.
  • Tertiary Qualification in IT / Computer Science / related discipline. SHIFT- 24*7 Rotational week offs Exp range- 2-4 yrs *2 Yrs Project exp is a must barring training/internship experiences.

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