Sr. Mgr. Reg. Sales - Elastomers Mumbai ( 81625631 )

Job Responsibilities :

• Consolidate, finalize and monitor the Sales Plan and Actuals for the Territory - Monthly and Annual.
• Generate orders on a daily basis by following up with customers and channel partners.
• Monitor actual customer off take vs. plan (Sales Plan, MOU, and Annual Budget).
• Regularly communicate to customers and channel partners on production schedules, material availability position from various manufacturing sites, and change in our prices, MOU Schemes and signing.
• Feedback to customers on dispatches, order status and stock transfer movement to regional depots.
• Movement plan by grade/site to depots and periodically monitor Physical Stock, Stock in transit and STOs to avoid stock outs, and monitor ageing and disposal of stocks.
• Customer coverage, Sales Plan,Customer Visits and periodic updating of customers profiles
• Collection of samples both finished products and raw material aimed at enhancing service levels to customer.
• New customers - Handholding, master creation, grade selection, DCA tie-up, technical knowhow, etc.
• Complaints Acknowledge & provide feedback or escalate resolve the issue.
• Prepare annual expense budget for the assigned territory.
• Liaison with local Associations and authorities.
• Provide inputs for NSR improvements and Pricing through constant interaction with customers and channel partners.
• Maximize grades with higher NSR in the assigned geographical Territory.
• Assist in conducting CRMs, Seminars, Workshops, Exhibitions, etc. aimed at generating additional business.
• Provide regular inputs to HO BD Team for arranging approvals, spec-ins, etc.
• Track capacity additions and investment by customers and update.
• Regular interaction with trade channels, customers on open market prices and trends, international offers and provide periodic inputs to NSM and Regional Managers.
• Keep a track of co-producers business operations, product availability and commercial policies and trade terms and periodically update.
• Keep track of over dues, outstanding of customers and follow up for payments.
  
  
  

Job Accountabilities

Market Analysis and Strategic Input

• Offer strategic pricing and NSR improvement suggestions based on customer and partner interactions.
• Prioritize high NSR grades within the territory to maximize sales.
• Regularly assess market prices, trends, and competitor activities, providing updates to senior management.
• Keep informed about customer capacity expansions and investment plans.
  
  
  

Sales Planning and Monitoring

• Develop and oversee the monthly and annual sales plan and budget for the territory.
• Track & Achieve customer off-take versus sales plans, MOUs, and annual budgets.
  
  
  

Customer Relationship Management / Top Account Management:

• Manage Closely and grow top customer accounts in the region.
• Cultivate relationships with customer stakeholders in technical and commercial divisions at all levels.
  
  
  

Order Generation and Customer Engagement

• Maintain ongoing communication with customers and partners about production schedules, material availability, price changes, and MOU schemes.
• Ensure comprehensive customer coverage through regular visits and profile updates.
• Support new customer onboarding with guidance on grade selection, technical knowhow, and DCA tie-ups.
  
  
  

Inventory and Stock Management

• Plan and monitor stock movements to depots, manage physical stock and stock in transit, and prevent stock outs.
• Collect and analyze samples of finished products and raw materials to enhance customer service levels.
  
  
  

Customer Support and Issue Resolution

• Address customer complaints promptly, providing feedback or escalating issues as necessary.
• Monitor and follow up on customer payments to manage overdues and outstanding amounts.
  
  
  

Liaison and Business Development

• Build and maintain relationships with local associations and authorities.
• Facilitate business growth by organizing and participating in CRMs, seminars, workshops, and exhibitions.
• Provide insights and support to the HO Business Team for obtaining approvals and specifications.
  
  
  

Team Management

• Lead and mentor the sales team to achieve individual and collective targets by providing regular training, performance feedback, and professional development opportunities.
• Foster a collaborative and motivated work environment by encouraging teamwork, addressing team conflicts promptly, and ensuring clear communication of goals and expectations
  
  
  

Skills & Competencies

Core Domain Competencies : Product Knowledge, End use Sectors, Product Technologies

Role-specific Competencies : Negotiation skill, Customer Knowledge, Competing Product Economics, Domestic Logistics / Taxation, Downstream Processing

Education Requirement :

B. E. / B. Tech in Chemical / Polymer / Textile / Mechanical engineering + MBA (preferable)

Experience Requirement :

• 7 to 10 years of relevant experience
  
  
  

Skills & Competencies :

Core Domain Competencies :

Product Knowledge

End use Sectors

Product Technologies

Role-specific Competencies :

Customer Knowledge

Competing Product Economics

Domestic Logistics / Taxation

Downstream Processing

Warehouse Management

Relationship Management

Planning & Organizing

Effective Execution

IT & Software for usage