Senior Manager, Digital Solutions

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Manager, Digital Solutions

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth.

Responsibilities:

• Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements.
• Collaborate with cross-functional teams, including sales, product management, and customer support, to ensure a smooth transition from sales to implementation and ongoing customer success.
• Conduct comprehensive product demos and presentations to showcase the value and capabilities of our digital solutions, tailoring them to each customer's specific needs.
• Develop a deep understanding of our products and solutions, staying up-to-date with new features, updates, and industry trends.
• Guide customers through the onboarding process, providing training, best practices, and support to ensure successful implementation and adoption of our products.
• Proactively identify opportunities for upselling and expansion within the customer base, working closely with the sales team to drive revenue growth.
• Gather feedback from customers, acting as their advocate within the organization, and collaborating with the product team to address any concerns, issues, or enhancement requests.
• Monitor key success metrics and customer health indicators, identifying risks and opportunities, and taking proactive measures to drive customer satisfaction and retention.
• Set up weekly sync along with create & publish digital solution usage, adoption & performance evaluation reports with stakeholders.
• Regularly communicate with customers to provide status updates, share industry insights, and deliver ongoing value-add engagements.
• Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.
  
  
  

Qualifications:

• Bachelor's Degree or Equivalent with 7+ years' experience in business, marketing, technology or a related field. An advanced degree is a plus.
• Proven experience in a customer-facing role, preferably as a Senior Manager Digital, Digital Success Manager, Customer Success Manager, or Account Manager.
• Strong operational background, with experience in project management, process optimization, or business analysis.
• Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
• Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.
• Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
• Proactive mindset with a focus on driving customer success and achieving measurable outcomes.
• Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.
• Knowledge in technical aspects, including AI/ML, is a plus.
• Experience in handling customer escalations and resolving conflicts in a professional and timely manner.
• Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.
  
  
  

We value candidates who have knowledge in technical aspects and AI/ML, as it can greatly contribute to their ability to understand and effectively communicate the value of our products and solutions to customers.

If you are a results-oriented individual with a passion for customer success and a strong operational background, we would love to hear from you. Join our team and be part of driving digital transformation and ensuring our customers' success.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .