Product Manager L1

Job description:

Job Description

Role Purpose
The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing

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Do

• Understand the stated and unstated needs of the customer to develop the product
  • Deeply understand the client requirements by interacting with them
  • Coordinate with the pre-sales team to understand the RFP details
  • Post client interaction, draft and document user stories along with the business analysts
  • Analyze the business/ process problem of the client and find loopholes to provide relevant solutions
  • Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the clientâ€Âs end
  • Identify various touch points while understanding the business/ process value stream of the client
  • Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem
  • Create a product vision and roadmap for its development and ensure adherence of the same
  • Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval
• Design and Development of the product solution as per the customerâ€Âs need
  • Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers
  • Work with the UX designer and UI team on the look and feel of the product as per the clientâ€Âs requirement
  • Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques
  • Work with DevOps team during the production and to ensure seamless movement of code from different servers
  • Create various test cases and perform testing the developed product
  • Perform user acceptance testing at Wiproâ€Âs environment for successful delivery
  • Perform testing of the product at clientâ€Âs environment and take the final sign off from the client
  • Design execution reporting dashboard that will provide clear picture of the progress
  • Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests
  • Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically

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• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team
    • Train direct reportees to make right recruitment and selection decisions
  • Talent Management
    • Ensure 100% compliance to Wiproâ€Âs standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Incase of performance issues, take necessary action with zero tolerance for ‘will†based performance issues
    • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
    • Exercise employee recognition and appreciation
      

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Deliver

No.Performance ParameterMeasure1.Timeliness of delivery100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product3.IP CreationWriting whitepapers, knowledge transfer, no. of IP created
4.Team Management% trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team

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Experience: 8-10 Years
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