Delivery Manager

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.

Job Description:

Delivery Manager - Role Overview

Lead the delivery of large-scale, global technology projects for high-profile clients, serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains. Drive consultative selling, technical leadership, and governance, while fostering a culture of innovation, agility, and best practices.

Key Responsibilities

• Client Relationship & Consultative Selling:
• Act as the primary client partner, building and maintaining strong, long-term relationships at all levels—from operational teams to CXOs.
• Understand client needs and translate them into actionable strategies and solutions.
• Serve as a trusted advisor, providing strategic guidance, handling escalations, and ensuring client satisfaction
• Delivery Management:
• Oversee end-to-end delivery of complex, projects, ensuring alignment with client objectives and company goals.
• Manage multiple stakeholders, including global clients, internal teams, and external partners.
• Implement industry best practices in project management, agile methodologies, and governance
• Technical Leadership & Governance:
• Provide strong technical leadership, ensuring solutions are robust, scalable, and aligned with business needs.
• Understand and discuss technology solutions with clients, including AI and digital transformation initiatives.
• Drive adoption of best-in-class tools, processes, and frameworks for delivery excellence.
• Strategic Planning & Growth:
• Develop and execute strategic plans to achieve client growth targets and expand business opportunities.
• Collaborate with creative, technical, and business development teams to deliver innovative solutions.
• Team Leadership & Development:
• Lead, mentor, and develop high-performing teams, fostering a positive, collaborative work environment.
• Evaluate and improve team performance, ensuring alignment with client and organizational goals
• Hands-on Delivery & Continuous Improvement:
• Maintain a hands-on approach, staying close to project execution and technology trends.
• Promote continuous learning, innovation, and process improvement across the organization.
  
  

Must-Have Qualifications

• Extensive experience managing large-scale, global technology projects in a fast-paced, agile environment.
• Proven track record in consultative selling, client relationship management, and business growth.
• Strong technical leadership and understanding of technology business, including AI, cloud, and digital transformation.
• Excellent communication, empathy, and stakeholder management skills.
• Ability to understand and implement industry best practices in delivery, governance, and team development.
• Multiple domain expertise is highly valued.
  
  
  

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent#DGS