Process Team Lead

About Dermatouch

Dermatouch is a fast-growing D2C skincare brand delivering dermatologist-tested and science-backed skincare solutions. We are expanding our B2B vertical and are looking for a dedicated Team Lead (Lead Process) to manage our lead handling operations.

Role Overview

The Team Lead – Lead Process (B2B) will be responsible for overseeing a team of lead executives who handle incoming leads, nurture them, and ensure timely follow-ups and conversions. This role focuses on process supervision, team performance management, and pipeline reporting, rather than direct client handling.Key Responsibilities

• Manage and guide a team of lead executives handling B2B leads.
• Allocate leads and ensure proper follow-ups by the team.
• Track lead status, pipeline movement, and closure timelines.
• Ensure team members adhere to SOPs for lead handling.
• Motivate, coach, and monitor team performance on a daily basis.
• Coordinate with sales & business development teams for smooth handover of qualified leads.
• Prepare and maintain MIS/reports on leads, conversions, and team productivity.
• Conduct regular reviews and provide feedback to team members.

Requirements

• Bachelor’s degree in Business/Marketing or related field.
• 2–5 years of experience in lead management/team handling (preferably in B2B, telesales, inside sales, or D2C).
• Strong leadership and people management skills.
• Excellent communication & coordination ability.
• Knowledge of CRM/lead management tools (Zoho, Salesforce, HubSpot, etc.) preferred.
• Organized, process-driven, and target-oriented mindset.

What We Offer

• Competitive salary with growth opportunities.
• Exposure to scaling B2B operations in skincare/D2C industry.
• Supportive team environment and career advancement scope.