Order Processing Associate

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is seeking a detail-oriented and proactive Order Processing Associate to join our growing Revenue Operations team. As a key member of the Order Processing function, you will play a critical role in supporting our revenue and cash flow goals by managing the full order lifecycle — from intake and validation to invoicing and order closure.

You’ll collaborate closely with Sales, Renewals, Deal Desk, Finance, Monetization, and other internal teams to ensure accuracy, compliance, and efficiency across the quote-to-cash process. This is a fast-paced role that requires strong attention to detail, operational rigor, and comfort working across time zones and deadlines.

Important Note

This role requires working across different shift timings – 6:00 PM to 3:00 AM IST / 9:00 PM to 6:00 AM IST on a rotational basis, with coverage required on holidays and occasional weekends.

Please include a cover letter with your application, highlighting your achievements in order processing and outlining the contributions you can bring to the team if hired.

What You'll Do

• Manage 50+ order-related tickets weekly across Zendesk, Salesforce, and JIRA, ensuring adherence to SLAs
• Review purchase orders, quotes, order forms, and MSAs to verify compliance with internal order acceptance policies
• Validate opportunity and contract details; identify and resolve discrepancies
• Process purchase and renewal orders accurately and within SLA timelines
• Ensure timely invoicing and order closure by fiscal deadlines
• Assist in completing vendor/supplier forms and updating vendor portals
• Collaborate cross-functionally with internal teams to resolve order issues quickly and effectively
• Provide support during holiday schedules, and during month-end and quarter-end close cycles
  
  

About You

• 1–2 years of experience in sales order processing, order management, or a similar operational role
• Strong understanding of the quote-to-cash process, including handling of POs, order forms, and related documentation
• Prior experience supporting both internal and external customers
• Flexibility to work rotational night shifts, including holiday and occasional weekend coverage
• Willingness to work additional hours during fiscal close periods as needed
• High attention to detail, especially when handling financial or contractual data
• Familiarity with Zendesk and Salesforce is a plus
• Experience working in a fast-paced or startup environment is a bonus
  
  

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.