Manager Operations (Bhubaneswar)
Blue Dart
Date: 3 weeks ago
City: Bhubaneshwar, Odisha
Contract type: Full time

- Purpose
- Key Responsibilities
Operational
- Ensure the timely and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of the Ground Hub Operations
- Drive adherence to Standard Operating Procedures in the Ground Hub
- Monitor the Ground Hub operations performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions in consultation with Head - Air Hub
- Design the operational workflows, procedures and Standard Operating Procedures (SOPs) for the Ground Hub Operations, in conjunction with the Head – Ground Hub
- Ensure that all network connections are done on time and as per commitments
- Oversee all ground operations in terms of tally, documentation and loading
- Oversee all daily inbound, outbound and transit operations at the Ground Hubs (including Point to Point loads, Multi-level billing operations, EDL/ ODA operations)
- Oversee operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Ensure smooth rail network operations in terms of receipt of loads to and from the railway stations and timely load connections
- Ensure appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.)
- Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Ground Hub
- Oversee fleet operations to ensure availability of sufficient vehicles for network and feeder runs; Ensure coordination with the Regional Fleet Team for activities related to vendor identification, procurement, market hiring, etc.
- Ensure handling of all operations and customer support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Ensure adherence of operations teams to safety, health and environmental requirements
- Provide direction, guidance and support to the employees to help them discharge their duties effectively
- Ensure capability building for the team
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Drive service quality and excellence in the Ground Hub
- Timely connectivity of inbound loads to the PUD / DCs (% compliance)
- % Stock lying at hub (SLAH)
- Timely updation of status (in scan, out scan, exceptions etc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
- Number of instances of misroutes and misconnections
- Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles)
- % connectivity of shipments picked up within the cutoff times to scheduled network runs
- % adherence to timelines for availability of fleet (network, feeder and milk-runs)
- % Fleet utilization for all network and feeder runs from the hub
- Compliance to all applicable regulatory requirements and paperwork (number of cases of non-compliance as found in audit)
- % increase in operational productivity in the hub (measured as shipments/ employee or tonnage/ employee)
- Adherence to Performance Management system timelines and guidelines
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