Junior QA and Tech support Engineer
Milliman
Date: 1 week ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Junior QA Engineer Duties
- Functional and Non-Functional Testing: Conduct thorough functional and non-functional tests to ensure software meets functional specifications and performance standards.
- Test Case Design: Design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications.
- Bug Reporting: Identify, document, and track defects in the software using bug-tracking tools. Work with development teams to reproduce, diagnose, and resolve issues.
- Regression Testing: Perform regression testing to ensure that new code changes do not negatively affect the existing functionality of the software.
- User Issue Diagnosis and Resolution: Diagnose and resolve user-reported issues related to software. Provide prompt solutions and assistance to ensure minimal downtime.
- Documentation: Create and maintain user manuals, standard operating procedures (SOPs), and other technical documentation to assist users and internal teams.
- Client Communication: Communicate effectively with clients to gather information, provide support, and resolve any technical queries or issues. Ensure a positive experience for all clients.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Strong attention to detail and an analytical mindset.
- Familiarity with software testing techniques, methodologies, and bug tracking tools.
- Basic knowledge of software troubleshooting and technical support practices.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving abilities and a proactive attitude.
- Experience with test case design and execution is a plus.
- Basic understanding of coding/scripting (e.g., Java, Python, or similar) is a plus but not required.
- Experience with software testing tools (e.g., Selenium, JIRA).
- Experience in providing technical support in a SaaS or software environment.
- Knowledge of ITIL frameworks or customer support methodologies.
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