Senior Process Expert

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.

Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Requirement:

Supports Customer Service team in delivering higher performance on

productivity, accuracy and timeliness of documents, as per agreed SLA.

Works within pre-determined set of rules and procedures.

Key Responsibilities:

• Manage end-to-end shipments by validating the destination, route, and delivery time.
• Handle inbound and outbound calls.
• Engage in upselling/cross-selling; onboard customers.
• Execute operations according to standard operating procedures (SOP) and contractual agreements.
• Ensure precise tracking and logging of information in internal and/or customer-specific systems.
• Manage Stakeholder relationships – both customers and internal teams.
• Coordinate and expedite requests, time-specific pickups, deliveries, and other special requests.
• Monitor daily shipment status to ensure service levels are met, escalating issues when necessary.
• Distribute operational activities optimally and utilize resources efficiently to ensure high productivity.
• Maintain customer relationships and assist in business growth by providing effective solutions.
• Ensure proactive inter-departmental coordination to meet service delivery expectations.
• Adhere strictly to the account IOP by all parties.
• Guarantee timely opening and closing of job files.
• Manage remote teams effectively to meet service deliverables.
• Focus on process improvement from both a customer perspective and internally within Maersk.
• Fulfil Maersk KPIs against targets.
• Manage exceptions by pre-empting and highlighting potential issues and ensuring appropriate/timely communication to all stakeholders.
  
  

Who We Are Looking For:

• A minimum of 4-5 years of experience in Freight forwarding/Shipping/OCE operations is preferred.
• 2-3 years of calling experience.
• A Bachelor’s degree.
• Preferable knowledge of shipping operations and related documentation processes.
• Commercial acumen.
• Proficiency in MS Office applications, e.g., Excel, PowerPoint.
• Preferable hands-on experience with customer SAP, WMS systems.
• Experience working with remote teams is an added advantage.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].