Infra. Architect

Cognizant


Date: 1 week ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Summary

We are seeking an experienced Infra. Architect with 8 to 12 years of experience to join our dynamic team. The ideal candidate will have expertise in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows. Experience in Life and Annuities Insurance is a plus. This is a hybrid work model with day shifts and no travel required.

Responsibilities

  • Lead the design and implementation of infrastructure solutions to meet business requirements.
  • Oversee the Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.
  • Provide expertise in AI-enabled chatbot integration to enhance customer service and operational efficiency.
  • Manage networking infrastructure to ensure optimal performance and security.
  • Handle Incident Management processes to quickly resolve issues and minimize downtime.
  • Supervise the Service Desk operations to ensure timely and effective support for end-users.
  • Utilize Service Now for efficient IT service management and automation.
  • Ensure the stability and security of Windows-based systems and applications.
  • Collaborate with cross-functional teams to align infrastructure solutions with business goals.
  • Conduct regular assessments and audits to ensure compliance with industry standards and best practices.
  • Develop and maintain documentation for infrastructure processes and configurations.
  • Provide training and support to team members to enhance their technical skills and knowledge.
  • Stay updated with the latest industry trends and technologies to continuously improve infrastructure solutions.

Qualifications

  • Must have strong experience in Change LifeCycle Management.
  • Must have expertise in AI-enabled chatbots.
  • Must have solid knowledge of Networking.
  • Must have experience in Incident Management.
  • Must have proficiency in Service Desk operations.
  • Must have hands-on experience with Service Now.
  • Must have strong skills in managing Windows systems.

Certifications Required

  • ITIL Certification ServiceNow Certified System Administrator Microsoft Certified: Windows Server

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