Head of Operations

Key Responsibilities:

Operational Leadership

• Oversee daily business operations to ensure optimal performance and productivity.
• Coordinate with department heads and team leaders to align efforts and resolve operational bottlenecks.
• Monitor and evaluate workflows, implementing improvements as needed.

Team Management

• Lead, coach, and motivate a team of 30 across various functions (e.g., admin, logistics, customer service, etc.).
• Set clear performance expectations and conduct regular performance reviews.
• Foster a culture of accountability, collaboration, and continuous improvement.

Process Optimization

• Identify and eliminate inefficiencies in operations.
• Standardize procedures and ensure best practices are followed consistently.
• Introduce tools and automation to improve productivity and reduce manual effort.

Resource & Budget Management

• Plan and allocate operational budgets and resources efficiently.
• Ensure optimal utilization of manpower, tools, and equipment.

Data & Reporting

• Track and report key operational metrics to senior management.
• Provide insights and recommendations based on performance data and trends.

Compliance & Risk

• Ensure compliance with internal policies and external regulations.
• Mitigate risks by implementing appropriate operational controls.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 10+ years of operational experience.
• Proven track record in team management and process improvement.
• Strong problem-solving, organizational, and communication skills.
• Proficiency in using operational tools, ERP systems, and data analysis.

Key Skills:

• Leadership & people management
• Operational strategy
• Performance tracking & reporting
• Process improvement
• Cross-functional coordination
• Excellent interpersonal and decision-making skills