Head - F&B and Services - 10819
GMR Group
Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Job Purpose
The job requirement is to develop & manage the right category mix of F&B , Services portfolio at the Airport to cater to the needs of Airport passenger. Create an environment which enhances Passenger experience thereby gaining the greatest commercial potential and the highest possible revenue per passenger. F&B, Services contribute to almost 55% to the Non-Aero Revenues and 20% of the Airport Revenues. These are a significant part of Airport Revenues for attaining sustainable growth and achieving the budgeted EBITDA
Drive Revenues through existing Business Partners and Lead Business Development initiatives across The Services Portfolio ( Fixed Accounts, Forex, Parking and Ground Transportation ). This is a critical vertical Head Role responsible for management of both JV and non JV partners.
ORGANISATION CHART
Key Accountabilities
Accountabilities Key Performance Indicators
Sales Revenue & Income from Fixed Accounts ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Forex Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Parking Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business
Effective Concessionaire management, issue resolution and Business Development
Concessionaire Survey Score
% of accounts on-board quarterly
EXTERNAL INTERACTIONS
Concessionaire Brands : CEO’s, Operations Head, Brand Head, Store Head
Bureau of Civil Aviation Security (BCAS)
INTERNAL INTERACTIONS
Terminal Operations
Legal
P&E (Project & Engineering) , Finishes Team
I.T
Security
FINANCIAL DIMENSIONS
Post Graduate Degree/ Diploma in Management
Relevant Experience
The job requirement is to develop & manage the right category mix of F&B , Services portfolio at the Airport to cater to the needs of Airport passenger. Create an environment which enhances Passenger experience thereby gaining the greatest commercial potential and the highest possible revenue per passenger. F&B, Services contribute to almost 55% to the Non-Aero Revenues and 20% of the Airport Revenues. These are a significant part of Airport Revenues for attaining sustainable growth and achieving the budgeted EBITDA
Drive Revenues through existing Business Partners and Lead Business Development initiatives across The Services Portfolio ( Fixed Accounts, Forex, Parking and Ground Transportation ). This is a critical vertical Head Role responsible for management of both JV and non JV partners.
ORGANISATION CHART
Key Accountabilities
Accountabilities Key Performance Indicators
Sales Revenue & Income from Fixed Accounts ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Forex Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Parking Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business
Effective Concessionaire management, issue resolution and Business Development
Concessionaire Survey Score
% of accounts on-board quarterly
EXTERNAL INTERACTIONS
Concessionaire Brands : CEO’s, Operations Head, Brand Head, Store Head
Bureau of Civil Aviation Security (BCAS)
INTERNAL INTERACTIONS
Terminal Operations
Legal
P&E (Project & Engineering) , Finishes Team
I.T
Security
FINANCIAL DIMENSIONS
- Annual Operating Plan(AOP) : Sales of Rs 500 cr
- Below Line Improvement Plan (BLIP)
- Daily Sales Outstanding (DSO)
- Direct Reports – 2
- No. of Retail Outlets managed
- No. of Retail Outlets Opened
- No. of Concessionaire managed
Post Graduate Degree/ Diploma in Management
Relevant Experience
- 10-12 years of experience with at least 5 years’ experience in Retail/ Channel Management function at Regional/ National level
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
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