Director - Technology Consulting (HYD/BLR)

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions Delivery (ISD) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.  Our team prides itself in embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

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Responsibilities

Leadership & People Management 

• Clearly communicate the broader business strategy, ensuring that the team understands how their work contributes to these strategic goals. This involves regularly updating the team on organizational priorities and how their efforts align with and support the overall mission.
• Play a key role in engaging team members, helping them understand the big picture.
• Manage a team of highly technical consultants and drive empowerment and accountability through Microsoft’s approach of modeling, coaching, and caring. 
• Model - Live our culture; Embody our values; Practice our leadership principles. 
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. 
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. 
  
  

 

Capability Building & Technical Intensity

• Develop a comprehensive strategy to build Technical Intensity in the organization. Identify and prioritize essential certifications that align with the organization's strategic objectives. Create and implement readiness plans to ensure the organization is well-prepared to meet industry standards and customer expectations
• Foster a Culture of Continuous Learning and Development: Provide mentorship and guidance to team members, encouraging them to pursue relevant certifications and accreditations. Drive a culture of continuous improvement by adopting new technologies and services that address evolving business needs and industry trends.
• Continuously learn and enhance capabilities by adopting new technologies or services in response to business needs and industry trends. Pursue relevant certifications and accreditations.
  
  

Innovation

• Foster a culture of innovation by encouraging exploration of new ideas and technologies.
• Lead the development and implementation of innovative solutions that align with the organization's strategic goals.
• Identify and incubate new business opportunities through technology-driven initiatives and partnerships.
  
  

Thought Leadership

• Spearhead discussions and share insights on emerging technologies and trends within internal Microsoft forums and industry events.
• Represent the organization at key industry conferences, panels, and webinars to establish thought leadership and influence.
• Collaborate with other thought leaders to drive the technology agenda and contribute to whitepapers, blogs, and publications.
• Collaborate with the customer CIOs, other C-level executives, to align customer vision with solutions. Leads meetings to identify business needs and create a vision.
  
  

Technical Delivery 

• Invest time to understand customers’ business needs/goals and drive successful consulting delivery outcomes through team preparedness, quality delivery, escalation management, overall utilization, and high customer satisfaction. 
• Support the initiation and mobilization of delivery teams and ensure alignment. Land expected delivery outcomes by bridging skill gaps, if any. Help the team to responds to changing priorities and remove blockers. 
• Guide team to operational excellence and hold them accountable for adherence to process standards and compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). 
• Contribute to customer satisfaction. Foster a customer-focused culture, deliver positive customer/partner experiences, and shares those experiences with the team.
  
  

 

Other 

• Embody our culture and values 
  
  

Qualifications

Required/Minimum Qualifications 

• Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 7+ years leadership experience in relevant area of business 
  
  

OR equivalent experience. 

• 7+ years customer facing experience or client delivery experience. 
• 7+ years team leadership or people management experience, with or without direct reports. 
  
  

 

Additional Or Preferred Qualifications 

• 12+ years leadership experience in relevant area of business. 
• 8+ years customer facing experience or client delivery experience. 
• 8+ years people management experience.  
• Experience in driving large transformational projects in a large corporation or at a technology/IT services organization  
• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).  
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). 
• OR Experience in creating and managing intellectual property (IP). 
• OR Experience in creating publications. 
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.