Customer Support Specialist

SPECTRAFORCE


Date: 4 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Responsibilities

  • Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
  • Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
  • Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
  • Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
  • User Journey Review: Proactively review the user journey to identify and address areas for improvement.
  • Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
  • Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.

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