Complaint Manager in Navi Mumbai
Wehire Talent Solutions
Date: 3 days ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Key Responsibilities
- Respond to customer complaints promptly and professionally.
- Investigate complaints thoroughly to determine root causes.
- Collaborate with internal teams to address and resolve complaints effectively.
- Document all complaint resolutions accurately.
- Communicate resolution outcomes to customers clearly and effectively.
- Implement strategies to prevent future complaints.
- Provide feedback to management on recurring complaints for process improvement.
- Acting as a last point of contact for customer
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