Business Analyst - Salesforce

Jade Global


Date: 1 week ago
City: Chandīgarh, Chandigarh
Contract type: Full time
Business Analyst - Salesforce1

Job Description

  • Gather and analyze data for potential business expansion
  • Identify specific business opportunities
  • Influence stakeholders to support business projects
  • Assist with project management for selected projects
  • Coordinate with different departmental teams to produce better business outcomes
  • Test business processes and recommend improvements
  • Convert road map features into smaller user stories
  • Write clear and well-structured business requirements / documents
  • Write EPICs and user stories
  • Identify automation opportunities
  • Create reports, dashboards and visualizations to understand business performance
  • Analyze process issues and bottlenecks and to make improvements
  • Communicate and validate requirements with relevant stakeholders
  • Develop and maintain reporting tools
  • Perform data discovery, analysis and modeling
  • Collaborate with product manager on road map planning and prioritization

Responsibilities

  • Define configuration specifications and business analysis requirements
  • Perform quality assurance
  • Define reporting and alerting requirements
  • Own and develop relationships with partners, working with them to optimize and enhance our integration
  • Help design, document and maintain system processes
  • Report on common sources of technical issues or questions and make recommendations to product team
  • Communicate key insights and findings to product team
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Required Skills

  • Previous experience in Business / Systems Analysis or Quality Assurance
  • A degree in IT / Computer Science
  • Proven experience in eliciting requirements and testing
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Solid experience in writing SQL queries
  • Solid experience building complex spreadsheets.
  • Basic knowledge in generating process documentation
  • Strong written and verbal communication skills including technical writing skills
  • Fluent in English

Preferred Skills

  • Service Cloud Salesforce - Omnichannel preferable
  • SQL
  • Jira & Confluence

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