Workforce Staffing Manager, WFS

DESCRIPTION

At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.

The Workforce Staffing (WFS) Team is looking for a Staffing Manager. In this multi-purpose leadership role; you will own both engagement and optimization for a defined geography. Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient, effective, quality driven service to business partners is essential for success.
The Staffing Manager will focus in four key areas: 1) Owning the strategic development and delivery of community engagement plans 2) Executing labor demand plans for multiple sites across the node 3) execution of candidate engagement activities & 4) development of relationships with both internal and external stakeholders to build long term partnerships.

Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will manage an organization of Staffing Team Leads, Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!

** This role can be based in any of our field buildings in the region
Travel required **

Key job responsibilities

• Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements
• Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
• Evolve and implement labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
• Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the cluster
• Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark

· Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction · Analyze daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators

• Evolve and implement strategies based on consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
• Leads and drives projects, of increasing scale and complexity, and manages programs through completion
• Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs Must be able to travel as needed to conduct events in various locations within your designated cluster or assigned geographical area.

BASIC QUALIFICATIONS

• Bachelor's degree
• 6+ years of HR, talent acquisition, management consulting, or project/program management experience
• Experience leading large contingent workforce programs
• Experience in making data driven business decisions
• Experience in employee relations, labor relations, or labor/employment law
• Experience communicating complex concepts clearly and persuasively to different audiences

PREFERRED QUALIFICATIONS

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
• Master's degree or MBA in Supply Chain, Human Resources, Business, Finance, or a related quantitative field
• Experience in high-volume / mass hiring environments (e.g., logistics, e-commerce, manufacturing, or fulfillment centers)
• Familiarity with Tier 1 / frontline associate hiring at scale
• Experience managing cost-per-hire budgets and vendor/agency relationships
• Proficiency in applicant tracking systems (ATS) and workforce management tools
• Strong analytical skills ability to interpret hiring funnel data and drive process improvements
• Experience building community engagement programs or external talent pipeline partnerships
• Ability to manage multiple sites or nodes simultaneously across a geography
• Proven track record of exceeding SLAs and reducing hiring defects

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.