SAP Customer Service Functional Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

• Implement, configure, and support SAP CS (Customer Service) solutions covering service orders, notifications, and warranties.
• Manage end‑to‑end service processes including repairs, service contracts, complaints, and returns.
• Integrate SAP CS with SD, MM, PM, and FI to ensure seamless service execution and billing.
• Provide leadership in issue resolution, enhancements, and continuous improvement for service operations.

Your Profile:

• 4–12 years of hands‑on experience in SAP CS (Customer Service) module across implementation and support projects.
• Strong understanding of service management, service order processing, warranties, and service billing.
• Experience working with cross‑functional integrations and complex customer service scenarios.
• Excellent analytical, communication, and stakeholder management skills.

What you will love about working with us:

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com