MSBI Support Analyst

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

CIB Production

APS (Application Production Support) –MSBI Support Analyst (Corporate Credits)

Job Title

Support Analyst

Date

25 Nov 2024

Department

CIB Production – Global Banking APS

Location:

Mumbai

Business Line / Function

CIB Production

Reports To

(Direct)

Grade

(if applicable)

(Functional)

Number Of Direct Reports

Directorship / Registration:

NA

Position Purpose

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings – 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

• Upgrade of MSBI platform
• Interactions with Microsoft support
• Incident / problem management with ServiceNow
• Liveplay management
• Coordination with Infrastructure teams (System, DBA, Middleware etc)
• Monitoring management with Dynatrace
• Performance analysis
• Obsolescence / Security management (patching, upgrade)
• Documentation (Wiki, SharePoint)
  
  

Contributing Responsibilities

• Responsible for Incident/Change/Problem Management.
• Responsible to drive meetings for Support related Activities.
• DevOps improvement
• Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments
  
  

Technical & Behavioral Competencies

Technical Skills

n Reporting : MSBI (PowerBI, SSRS, SSIS, SQL, SSAS)

n OS : Windows Server

n DB : SQL Server

n Scripting : PowerShell

n Scheduling : Autosys (appreciated)

n Monitoring : Dynatrace (appreciated)

n Method : ITIL

n Business Object (appreciated)

Behavioral Competencies

• Proactive
• Autonomous
• Communication
• Service oriented
  
  

Specific Qualifications (if Required)

Graduate in any discipline or Masters in Information Technology

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level

Bachelor Degree or equivalent

Experience Level

At least 5 years