Microsoft-CRM Functional-Manager

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MSD CRM Functional Manager

Job purpose:

A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your Client Responsibilities

• Work on CRM engagements to design and implement the next generation solutions
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Ensure project documentation are completed and reviewed
• Deep knowledge of configuring and customizing CRM application
• Basic understanding of Integration & Data Migration methods/tools within D365 CRM
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads
  
  

Your people responsibilities:

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives
  
  

Key Skills

• Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery
• Must have strong project implementation and working experience in D365
• Must have done worked on large transformation programs in onshore offshore delivery model
• Must have worked on client facing engagements
• Must have done at least one end to end implementation with functional design
• Experience in agile delivery and deployment, continuous integration and build processes
• Familiar with relational database concepts and SQL
• Strong analytical and problem solving skills; ability to work creatively in problem solving environment
• Excellent written and verbal communication skills
• BE/B.Tech./MCA/MBA with a sound industry experience
  
  

Preferred Skills

• D365 CRM Configuration & Customization hands on experience
• D365 CRM Certified
  
  

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