A3 Process Associate - Customer care

Your Role

We are seeking a skilled and customer-focused Consultant to join our team. The ideal candidate will have hands-on experience in customer support role to drive positive business outcomes for enterprise clients.

In this role you will play a key role in:

• Strong Communication & Customer Service Skills
• 1 to 3 year of international contact center experience.
• Min graduation requirements must.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

• Must possess excellent written and oral communication, listening, and comprehension skills.

• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
  • For remote work a secure workspace and effective internet connectivity is necessary.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.