Zonal Head - SME LAP (North)

Job Summary

The purpose of the role is to :

• Meet the business objectives initiated by the respective country Retail Client Business
• Drive customer focus need-based selling agenda - deepen customer relationship and maximize penetration
• Deliver budgeted regional sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor regional sales strategies, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
  
  

Customer Experience

• Drive the right sales culture and attitude
• Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience
  
  

Key Responsibilities

Financial Objective

• MIS accuracy and discipline
• Effective capacity and cost management
  
  

People Management

• Lead and manage a team of 4 – 7 Team Managers
• The Right Coach
• Engage every team member and build strong team work
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
  
  

Risk Assurance

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management
• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of the regional team
• Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  
  

Measures and Targets

• Ensure attrition levels are within the required limits, as per the scorecard.
• To Ensure 100% NBO Participation for FLIP
• Positive feedback from team on internal surveys and open house sessions conducted, if any.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
  
  

Skills And Experience

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Coordinate customer events for the cluster along with the product team
  
  

Qualifications

• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge of the product
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Orientation
  
  

Competencies

Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers