专柜柜长-张家港-赫莲娜
L'Oréal
Date: 11 hours ago
City: Kūkatpalli, Telangana
Contract type: Full time
岗位职责:领导和激励团队共同实现销售目标。
生意管理
生意管理
- 业绩--带领并指导团队达成销售目标,进行各项指标的管理、分配和跟进。
- 服务--提高柜台服务水平,为消费者提供卓越的服务体验,增强与消费者的联结。
- 消费者--管理柜台消费者关系,根据实际情况制定计划来帮助柜台达成客人维护和招新。
- 与百货公司/购物中心保持良好的合作关系,积极配合商场各项工作。为品牌赢得更好的商圈信誉。
- 收集掌握市场趋势和竞品情况,清晰柜台自身优势,开拓销售机会点。
- 监管并确保柜台及团队成员符合公司合规政策,树立并维护品牌形象。
- 掌握柜台相关美妆零售系统,美妆设备和数字化工具的使用和维护。
- 管理柜台货品及库存,确保盘点及库存正确。
- 时刻跟进团队各项绩效达成,找到差距的原因,配合培训团队,给到建议解决方案并带教。
- 管理,激励并发展团队成员。
- 确保柜台人数符合柜台生意需求,并可以合理分配排班与工作任务。
- 与团队成员有效沟通,上传下达,提高团队忠诚度。促进团队公开与协作,营造高昂的团队士气。
- 掌握品牌知识、产品知识
- 贯彻品牌文化/价值观
- 了解美妆市场及消费者趋势
- 掌握公司及品牌政策和流程
- 熟悉数字化工具的使用
- 掌握BA团队管理流程与准则(了解员工手册)
- 柜台生意计划与落实
- 柜台销售业绩管理
- 以顾客为中心
- 零售运营能力
- 团队辅导与绩效管理
- 团队合作促成
- 沟通协作
- 热爱美妆零售行业
- 良好的沟通能力和清晰的表达能力
- 良好的人员管理能力
- 良好的服务意识
- 善于思考,对未来职业生涯有目标,具有一定的抗压能力
- 有2年以上相关工作经验者优先
- 相应品牌的专业培训课程及集团完善的培训机制
- 理想的绩效奖金制度
- 正规的五险一金
- 额外商业医疗保险
- 定期的公司福利(节假日福利/员工内买/免费产品)
- 带薪年假与病假
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