Warehouse Lead - SLP

Mandate 3 – Employees will work fulltime from their base location.

Position: Warehouse Lead - Security & Loss Prevention (Grade 5)

Location: Mumbai/ Pune

Reports to: Ethics & Integrity Team

Work days: 6 working days (Mon to Sat)

About Swiggy Instamart

Swiggy Instamart is a leading fast-commerce service providing a wide range of groceries and daily essentials delivered swiftly to our customers. We are committed to ensuring the highest standards of service and operational excellence. Our warehouse operations are crucial to our success, and the Security and Loss Prevention team plays a vital role in maintaining the integrity of our operations.

Job Summary: The primary responsibility of the Lead - Security & Loss Prevention is to safeguard regional inventory in line with company policies and report directly to the Ethics and Integrity (E&I) Team at Swiggy. This role requires cross-functional collaboration with stakeholders and active involvement in regional Warehouse operations, providing oversight on inventory and preventing/minimizing losses for the Company.

Responsibilities

• Process Improvement and Loss Prevention:
• Effectively partner with Ops and cross-functional teams to evaluate business processes related to inventory protection and loss prevention
• Conduct bi-weekly/monthly reviews and reporting of identified losses and work on solutioning to prevent recurrence of losses identified
• Follow-up & completion of CAPA [Corrective actions and preventive actions] with regards to Concern areas.
• Train and educate employees on security protocols and best practices to prevent losses.
  
  

Warehouse Audits

• Ensure SOPs are up to date by coordinating with Ops/Infra/facilities teams and helping in understanding leading industry practices to benchmark the security and loss prevention preparedness of the Company
• Assist Ops in conducting periodic audits and suggest changes to control posture where required
• Ensure compliance with SOPs through periodic on-ground audits
• Monitor warehouse operations to detect and prevent potential security threats and breaches
• Business Continuity Plan (BCP) - Respond to crisis incidents & implement crisis management plans.
  
  

Investigation

• Manage investigations into theft, fraud, and other security incidents, ensuring compliance with company policies and legal requirements
• Escalate all critical incidents to business partners including but not limited to warehouse operations and HR
• Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Key stakeholders
• Maintain accurate records of security incidents, investigations, and loss prevention activities
• Liaise / assist in interactions with law enforcement agencies when necessary.
  
  

Surveillance And Monitoring

• Monitor CCTV cameras and surveillance systems to detect and respond to suspicious activities.
• Conduct regular patrols of the warehouse premises to ensure security protocols and guidelines are followed.
• Investigate and report security breaches, thefts, and other incidents promptly.
• Implementation & Follow-up of Security Plan.
• Ensure accurate records of entry and exit logs including those around movement of inventory and other materials are maintained.
  
  

Qualifications And Experience

• Graduation with a minimum of 4-5 years of experience in Security, Loss Prevention, Asset Protection, Investigations, or Inventory Management.
• Previous experience in a warehouse environment will be an advantage.
• University degree level or equivalent through experience and professional certification.
• Minimum of 3 years in law enforcement or security-related professions.
• Experience in managing or coordinating investigations and security audits.
• Knowledge of information security processes and systems, including security equipment and technology.
• Should have relevant certifications in the security domain.
  
  

Effective Communication Skills.

• Proficient in English and a local language based on the Job location.
• Ability to multi-task and work in a dynamic, fast-paced environment.
  
  

Desired Qualification

• A certification in CISSP will be an added advantage.
• "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law".