UK Process Associate (Chandigarh)

Woodsforce Solutions


Date: 6 days ago
City: Chandīgarh, Chandigarh
Salary: ₹26,000 - ₹30,000 per month
Contract type: Full time
Skills:
Teleperformance, Eclerx, Taskus, Telecaller, Customer Support, Alorica, Frontizo, International voice process,

Note - We prefer local candidates

Interview Mode - Face to Face Only (Walk-in)

Title - UK Customer Service

Location - Chandigarh IT Park

Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility

Salary - Up to max 30K CTC + 4-5K monthly Incentives

Shift Timings : Rotational

Qualifications And Skills

  • 1 to 2 years of experience in a similar role.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Customer-focused mindset with a strong emphasis on customer satisfaction.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office.
  • Experience with UK process and inbound calling is preferred.
  • Knowledge of logistics and BPO industry is a plus.

Roles And Responsibilities

  • Handle customer service inquiries and provide support to clients.
  • Respond to customer inquiries via phone calls.
  • Assist customers in navigating the company's products or services.
  • Resolve customer complaints or concerns with professionalism and empathy.
  • Ensure timely and accurate documentation of customer interactions.
  • Collaborate with cross-functional teams to address customer needs.
  • Participate in training sessions to enhance product knowledge and customer service skills.
  • Adhere to company policies and procedures.
  • Achieve performance targets and KPI's.
  • No Sales/ No Targets.

#TeamWOODS

NOTE : This is 100% office job with NO Exception.

For more details, please call/watsap - Vaishali- 94676-23088

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