Senior Product Support Engineer - FinTech

Company Overview

EquiLend is a global leader in the financial technology (FinTech) space, specializing in providing cutting-edge solutions to the securities finance industry. Operating in over 30 markets and trusted by more than 130 firms globally, we are dedicated to simplifying and optimizing the securities finance ecosystem. Our comprehensive suite of SaaS products and services are designed to support the diverse needs of financial organizations by enhancing operational efficiency, ensuring regulatory compliance, and providing actionable market insights.

Team Overview -

The Senior Product Support role sits within our global support team and is an integral part of the wider IT department. The team is split across Pune, Chandigarh, London, Dublin, New York and Hong Kong and is responsible for supporting the companies business to business multi-tier platform.

In this role, you’ll own support queries which come via monitoring alerts or tickets raised by external clients and internal EquiLend teams. You will work closely with the global team, following support processes to ensure that all incidents are resolved efficiently, recommending and implementing changes successfully.

Do you have a genuine passion for technology and a client-centric mindset? If so, this Senior Product Support Engineer opportunity could be the perfect match for you!

Role Responsibilities

• Using our ‘follow the sun’ support model, you will ensure maximum availability and performance of the company’s trading/post-trade applications across Web, MQ and API channels
• Provide 2nd line support for the EquiLend product suites
• Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
• Review, plan and execute client maintenance tasks upon request
• Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where possible, provide a fix to remediate the issues
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
• Play a leading role in semi-annual disaster recovery testing
  
  
  

Required Skills

• Previous experience of solving 2nd line support issues
• Experience with SQL script writing
• Knowledge of Red Hat Linux (or others Unix flavors)
• Knowledge of the Microsoft Office suite
• Strong written and verbal communication in English
• You'll be customer focused and strive to provide the best possible outcomes for our clients in a timely manner
  
  
  

Role Location Benefits

• Hybrid Working: You can work remotely for up to 50 days each year
• Discretionary Annual Cash Bonus: A discretionary cash bonus is available to reward your performance and contributions to the company’s success
• Generous Vacation Days Per Year: Take advantage of 30 vacation days annually, plus public bank holidays
• Family Health Insurance Coverage: Comprehensive health insurance coverage for you and your dependents available from your first day
• Personal Accidental Injury Insurance: Feel secure with personal accidental injury insurance provided from the start of your employment
• Annual Team Building Retreat: Participate in an annual team-building retreat at a new and exciting location each year with a hackathon and the chance to bring ideas to reality!
• Relocation Assistance: If you’re relocating from more than 40 miles away, we provide hotel accommodation and travel ticket reimbursement to help ensure a smooth transition
  
  
  

Diversity & Inclusion

At EquiLend, we are committed to upholding an inclusive and diverse workplace. We are proud of a culture where discrimination based on age, gender, race, ethnicity, disability, sexual orientation, or any other characteristic is unequivocally not tolerated. We recognize that diverse perspectives and experiences are foundational to our success and innovation. If you require any accommodations during the interview process, please inform us so we can ensure your experience is fair and comfortable.