Terminal Operating Support Manager

Job Description

• Responsible for managing the implementation of TOS new versions, upgrades and standardizations to terminals
• Responsible for designing solutions using TOS to best meet terminal operational process needs.
• Responsible for managing issues and risks that arise from implementation
• Responsible for managing the Terminal relationship, communicating changes to functionality, and documenting process changes and requirements generated from upgrades
• Responsible for identifying opportunities to standardize configurations and supporting terminals in implementing new standard configurations
• Actively contribute to the execution of the project identified by the Business based on the initiatives from management and ensure that the business applications and solutions are scalable and ready for future expansions
• Proactively engage with the user community to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision
• Assess and help on configurations and maintenance of the TOS, its specific modules and its interfaces
• Assess and help on configurations and maintenance of future versions and releases of the TOS, its specific modules and its interfaces
• Answers inquiries regarding status on resolving generic and specific business TOS problems
• Contribute to the implementation of projects/tasks within the defined scope, time and budget within the OT framework
• Provide inputs and assessment to the implementation of other Application portfolios, aka Billing, TAS, Gate, OCR and other applications when applicable
  
  

Skill Set

• Team player, capable of motivating peers and reports to achieve project success.
• Excellent oral and written communication skills in English.
• Strong Stakeholder management
• Good knowledge in standard professional programs (i.e. MS Office, ERP/CMMS systems)
• Persuasive, being able to influence colleagues and vendors to reach the functional or project goals.
• Self driven, self-motivating, result orientated.
• High discipline – following through on actions and ensuring necessary documentation.
• Ability to motivate and develop employees to create a performance driven organization.
• High quality awareness and ability to work with constant care.
• Sensitive to cultural diversity and experience in a multicultural environment, in regard to colleagues, employees of vendors and other stakeholders.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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