Teller

IDFC FIRST Bank


Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Job Requirements

Role/ Job Title: Teller

Function/ Department: Branch Banking

Job Purpose

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Roles & Responsibilities

  • Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
  • Deliver business target assigned as per performance score card.
  • Giving the client need based product solutions.
  • Assessing customer propensity and ensuring higher product penetration per relationship
  • Referencing for more business from existing customers
  • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
  • Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
  • Assist in closure of all observations in audit report.
  • Client relationship management and customer services related to retail banking operations.
  • Custodian of the branch vault and manage the vault limits.
  • Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.
  • Updating the key registers regularly
  • Review branch reports like end of day (EOD), cash position report, instruments issued etc.
  • Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.

Education Qualification

Graduation: Any Graduate

Experience: 2 to 5 years of relevant experience

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