Technical Writer

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Role: Technical Writer

Experience: 0 to 3 years

Job Location: Chennai

Technical writers plan, create, and maintain product documentation and educational content. The content is mostly in the form of documentation, but also includes UI text, videos, or other educational blogs. Regardless of the medium, technical writers must be able to explain complex topics in a way that's useful to the product users.

Roles & Responsibilities:

• Design, organize, and write technical content for product users with a focus on onboarding, use cases, and relevant technical concepts.
• Manage and maintain complex documentation projects and prioritize requests while working with cross-functional teams.
• Edit, clarify, and enhance documents written by engineers, QA team, and others.
• Organize existing documentation, identify documentation gaps, and lead new projects.
• Develop and enforce documentation standards and best practices across the organization.
• Demonstrate strong technical writing and leadership through content reviews, including proofreading, editing, and providing constructive feedback.

What we are looking for:

• English proficiency.
• Willing to learn and grow.
• Strong desire to work hard and succeed.
• Avid reader.
• Good verbal and written communication skills.