(IND) MANAGER, ACCOUNT RECEIVABLE

Walmart Global Tech India


Date: 6 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Position Summary...

What you'll do...

Position: Operations Manager – Accounts Receivable (AR)

Location: Chennai

Company: Walmart Global Tech

Industry: Healthcare Revenue Cycle Management / BPO

Employment Type: Full-

Role Objective

Job summary:

Join Walmart's dynamic Health & Wellness Operations Team as an associate and play a key role in driving the operational excellence and growth of our healthcare services. In this position, you will oversee and optimize the daily operations of our Health & Wellness division, ensuring seamless integration of retail and clinical services – Walmart has their Own Pharmacy in which they deal with Optical, Vision & Dental care.

About Team:

We have a team of total 55 associate, 45 in USA + 10 in India at this point and we have plan to expand the team in India, Chennai. We offer our expertise in Coding, Account receivable, Cash Posting & Ancillary business (backend operations).

What You'll Do...

  • Team Leadership & Performance Management:
    • Manage a team of 50–80 Full-Time Equivalents (FTEs), including work allocation, performance reviews, and training initiatives.
    • Implement productivity and quality benchmarks, conduct regular one-on-one sessions, and oversee Performance Improvement Plans (PIPs).
  • Operational Oversight:
    • Ensure adherence to departmental policies and procedures in line with corporate standards.
    • Monitor and manage key performance indicators (KPIs) such as Days in AR, Unposted Cash, and denial rates.
  • Client Interaction & Escalation Management:
    • Serve as the primary point of contact for client communications, handling escalations and ensuring client satisfaction.
    • Participate in client calls, providing updates on performance metrics and addressing concerns proactively.
  • Reporting & Analysis:
    • Generate and analyze internal and client-facing reports, identifying trends and areas for improvement.
    • Utilize tools like MS Excel to prepare daily, weekly, and monthly operational metrics reports.
  • Process Improvement:
    • Identify opportunities for process enhancements using methodologies like Lean Six Sigma.
    • Collaborate with cross-functional teams to implement automation and efficiency initiatives.
  • Compliance & Quality Assurance:
    • Ensure compliance with healthcare regulations, including Medicare and Medicaid guidelines.
    • Maintain thorough knowledge of CMS 1500 & UB04 forms, ICD & CPT codes, and payer-specific requirements.
What You'll Bring...

  • Education:
    • Graduate in any discipline from a recognized educational institute.
  • Experience:
    • Minimum of 10 years in billing and AR follow-up within a hospital or healthcare environment.
    • At least 2 years in a supervisory or leadership role.
  • Technical Skills:
    • Proficiency in MS Word, Excel, PowerPoint, and Outlook.
    • Familiarity with medical billing software and payer portals.
  • Communication:
    • Excellent written and verbal communication skills.

  • Skills:
    • Strong analytical and problem-solving abilities.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Demonstrated leadership qualities and decision-making capabilities.
Work Environment

  • Shift: Open to night shifts to align with US client operations.
  • Work Setup: Willingness to work in a Work-From-Office (WFO) setup.
  • Location Flexibility: Chennai only

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in accounting, finance, information technology, business, or related area and 1 year's experience in accounting, finance, information technology, business, or related area.

Option 2: 3 years' experience in accounting, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1 year’s experience leading cross-functional teams., Master's degree in accounting, finance, information technology, business, or related area.

Primary Location...

Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2237205

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