Technical Support Specialist II

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Technical Support Specialist II to support the very successful growth of our businesses across Delhi region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented application teams have over the years delivered great and sustainable technical solution.

As Technical Support Specialist II, this role will combine excellent scientific skills with strong commercial business acumen, and the desire to contribute to the customers’ success by helping them choose the best system solution from Waters product portfolio to address the customers’ analytical challenges. The Technical Support Specialist II will do sample analysis across multiple types of applications (not limited to), Food & Environment, Chemical Materials, Pharmaceutical, Life Sciences with a focus on LC instrumentation. Hands on experience on Mass Spectrometry will be added advantage.

Responsibilities

• Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical sponsor in a fast paced pre- and post sales environment.
• Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design analysis that showcase the better capabilities of Waters product portfolio in line with the customers’ goals.
• Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs.
• Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner.
• Perform system and application training as well as technical sponsor to customers after the product has been installed.
• Conduct internal Waters Solutions Training to Field Sales Operations
  
  
  

Qualifications

Education:

• Masters Degree, or PhD in scientific area such as chemistry, biology, or biochemistry
  
  
  

Experience:

• 5+ years user experience with HPLC, UPLC & Empower Software.
• Hands on experience on Mass Spec will be added advantage.
  
  
  

Skills:

• Action oriented and eager to achieve results
• Sound communication and presentation skills
• Highly organized / well-prepared / time management skills
• Strong interactive skills and a good listener
• Matured disposition, positive attitude and strong sense of dedication
• Adaptive to a dynamic and ever-changing environment
• Strong technical background in analytical technologies, especially LC, Empower and preferably MS.
  
  
  

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.