Technical Support Specialist - CIP - Cloudpak
Hapag-Lloyd AG
Date: 6 days ago
City: Chennai, Tamil Nadu
Contract type: Full time
Role And Responsibilities
Provide 2nd & 3rd level support for all application operations.
Manage and Maintain the products App Connect Enterprise (ACE) and IBM Integration Bus (IIB)
Develop maps, message flows and configure/develop adaptors.
Configuration of WMB/IIB in Testing and Production environment
Manage the MQ queues, custom queues
Must be able to document all details.
Must manage incident and service request in a ticket System.
Experience in maintaining technical support for complex IT landscapes
Must have managed a team of workers in 24x7 operations
QUALIFICATION & REQUIRED SKILLSETS:
Bachelor’s degree in information technology or computer science.
Middleware (WebSphere/MQ) Administration certified is an added advantage.
Experience for 3-4 years in L2 technical support
Good experience in App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
Exposure to IBM API Connect.
Good in ESQL coding, mapping nodes and transformations.
Experience with IBM Integration Bus/ACE / IBM WebSphere Message Broker and IBM WebSphere Message Queue (MQ)
Experience with Extended Structured Query Language (ESQL) development.
Sound understanding of HTTP, HTTPS, SOAP, REST, XML, JSON is a must.
Sound understanding of synchronous, asynchronous messaging patterns, developing common reusable IIB artifacts.
Experience in setting up of interconnections to external interfaces, including Java, MQ, Mail server, RDBMS, and web service
Good to have experience in improving and documenting the technical processes around application support (using API Manager)
Nice to have knowledge on Kubernetes, Docker.
Nice to have hands on experience in CP4I Administration, Jenkins.
Experience in working with Kafka.
Experience in setting up deployment automation, governance, pipeline & release orchestration with Cloud DevOps.
ITIL Foundation certificate - desired.
Excellent analytical and problem-solving skills are desired.
Effective communication and interpersonal ability is desired.
Experience in a documentation system (e.g. Confluence / Sharepoint / Teamsite etc.) is an added advantage.
PERSONAL ATTRIBUTES:
Focused mindset with a commitment to delivering exceptional service.
Ability to work under pressure and prioritize tasks in a fast-paced environment.
Strong teamwork and collaboration skills.
Continuous learner who keeps up to date with technology trends and best practices.
Attention to detail and a passion for resolving complex technical challenges.
Work solution-driven, quick learner.
ADDITIONAL NOTES:
Preferably immediate Joining or a max of notice period with 60 working days
Willingness to extend shift operations on demand.
Ready to re-locate near office location within the cab radius in case staying far in the city
Provide 2nd & 3rd level support for all application operations.
Manage and Maintain the products App Connect Enterprise (ACE) and IBM Integration Bus (IIB)
Develop maps, message flows and configure/develop adaptors.
Configuration of WMB/IIB in Testing and Production environment
Manage the MQ queues, custom queues
Must be able to document all details.
Must manage incident and service request in a ticket System.
Experience in maintaining technical support for complex IT landscapes
Must have managed a team of workers in 24x7 operations
QUALIFICATION & REQUIRED SKILLSETS:
Bachelor’s degree in information technology or computer science.
Middleware (WebSphere/MQ) Administration certified is an added advantage.
Experience for 3-4 years in L2 technical support
Good experience in App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
Exposure to IBM API Connect.
Good in ESQL coding, mapping nodes and transformations.
Experience with IBM Integration Bus/ACE / IBM WebSphere Message Broker and IBM WebSphere Message Queue (MQ)
Experience with Extended Structured Query Language (ESQL) development.
Sound understanding of HTTP, HTTPS, SOAP, REST, XML, JSON is a must.
Sound understanding of synchronous, asynchronous messaging patterns, developing common reusable IIB artifacts.
Experience in setting up of interconnections to external interfaces, including Java, MQ, Mail server, RDBMS, and web service
Good to have experience in improving and documenting the technical processes around application support (using API Manager)
Nice to have knowledge on Kubernetes, Docker.
Nice to have hands on experience in CP4I Administration, Jenkins.
Experience in working with Kafka.
Experience in setting up deployment automation, governance, pipeline & release orchestration with Cloud DevOps.
ITIL Foundation certificate - desired.
Excellent analytical and problem-solving skills are desired.
Effective communication and interpersonal ability is desired.
Experience in a documentation system (e.g. Confluence / Sharepoint / Teamsite etc.) is an added advantage.
PERSONAL ATTRIBUTES:
Focused mindset with a commitment to delivering exceptional service.
Ability to work under pressure and prioritize tasks in a fast-paced environment.
Strong teamwork and collaboration skills.
Continuous learner who keeps up to date with technology trends and best practices.
Attention to detail and a passion for resolving complex technical challenges.
Work solution-driven, quick learner.
ADDITIONAL NOTES:
Preferably immediate Joining or a max of notice period with 60 working days
Willingness to extend shift operations on demand.
Ready to re-locate near office location within the cab radius in case staying far in the city
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