Technical Support Representative
Com.Bot - WhatsApp API, Unified Inbox, Crm, Bot Builder, Automations Builder, Ecommerce & More
Date: 1 week ago
City: Surat, Gujarat
Contract type: Full time
Company Description
Com.Bot is a Meta Business Partner that offers a comprehensive SaaS platform including WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, and Ecommerce solutions. Our platform helps businesses streamline communication, automate tasks, and enhance customer interactions. We are committed to providing innovative and efficient solutions to meet the diverse needs of our clients.
Role Description
This is a full-time on-site role for a Technical Support Representative, located in Surat. The Technical Support Representative will be responsible for providing customer support, resolving technical issues, and ensuring customer satisfaction. Daily tasks include troubleshooting, answering customer inquiries, and maintaining high levels of analytical problem-solving to address and resolve client concerns.
Qualifications
Com.Bot is a Meta Business Partner that offers a comprehensive SaaS platform including WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, and Ecommerce solutions. Our platform helps businesses streamline communication, automate tasks, and enhance customer interactions. We are committed to providing innovative and efficient solutions to meet the diverse needs of our clients.
Role Description
This is a full-time on-site role for a Technical Support Representative, located in Surat. The Technical Support Representative will be responsible for providing customer support, resolving technical issues, and ensuring customer satisfaction. Daily tasks include troubleshooting, answering customer inquiries, and maintaining high levels of analytical problem-solving to address and resolve client concerns.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting experience
- Strong Analytical Skills
- Excellent written and verbal communication skills
- Ability to work collaboratively with a team on-site
- Previous experience in a similar role is a plus
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Engineer (Customer Enginner/ Sr. Customer Engineer/ Team Lead- Service and Maintenance)
Field Operations,
Surat, Gujarat
14 hours ago
Location: Surat, Gujarat, IndiaJob ID: 83573 We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and...
Deputy Area Manager - Debt Management Services - SME
Bajaj Finserv,
Surat, Gujarat
2 weeks ago
Location Name: SuratJob PurposeTo achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.Duties And ResponsibilitiesAchieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper...
Product Manager
Divine Engineering Services Pvt Ltd,
Surat, Gujarat
4 weeks ago
Product Strategy & PlanningDefine and drive the product vision, roadmap, and goals in alignment with company objectivesIdentify customer pain points and translate them into valuable product featuresConduct competitive research, user interviews, and internal stakeholder discussionsPrioritize the product backlog based on business impact and feasibility Product DevelopmentWork closely with design and development teams to build intuitive and scalable featuresWrite user stories,...
