Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM).
• 8 years of experience in working with ServiceNow ecosystem with designing and implementing the ServiceNow CSDM framework in an enterprise environment.
• Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
• Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub.
  
  

Preferred qualifications:

• Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).
• Experience with enterprise integration of ServiceNow with SAP.
• Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping).
• Experience with Service Portal development (e.g., AngularJS).
• Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.
  
  

About The Job

In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions. You will bridge the gap between strategy and execution. You will work in the trenches, leading a team of product engineers and collaborating with ServiceNow consultants to solve technical tests and deliver the new platform.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Drive the technical design, development and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with goals through technical reviews.
• Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) implementing the Common Service Data Model (CSDM) framework for a single source of truth.
• Define and enforce standard procedures for ServiceNow configuration and extension, overseeing partner development and configuration to maintain platform health, scalability, and upgradability, avoiding excessive customization.
• Design and oversee the development of secure, efficient, API-led integrations between ServiceNow and internal systems.
• Review all technical deliverables to meet standards. Provide technical guidance and mentorship, promoting expertise and conducting periodic knowledge transfers.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .