Team Manager - PCA

Key Responsibilities

Business

• Meet the business objectives initiated for the respective country Affluent business
• Hire & manage a team (10-12 BDMs) that focuses on acquisition of Affluent NTB clients
• Deepen client relationship and maximize penetration through focused need-based selling (TPP)
• Deliver budgeted team sales target and increase sales productivity
• Achieve multi-product selling or bundles around anchor product
• Arrange / create sales activities
• Build and manage relationship with internal stakeholders
• Regular trainings to frontline for changes in the process / policies
• Ensure that controls laid by management on sourcing are adhered to, as per policy / program guidelines
• Ensure proper Quality Checks are done on all customer documents and applications.
  
  

Processes

• Lead and engage team of Business Development Managers / Sr. Business Development Managers
• Proactive performance / scorecard management – motivation & retention of talent
• Manage attrition
• Train and coach the team
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential team managers / leaders
• Upgrade people management skill constantly
  
  

People & Talent

• Drive the right sales culture and attitude
• Operational quality – manage sales error, rejection, approval rate, TAT etc.
• Engage relevant stakeholders for smooth approval and customer on-boarding experience
• Manage customer experience and ensure nil complaints
  
  

Risk Management

• Ensure CDD, MLP & TCF diligence
• Zero tolerance – Fraud, Mis-selling
• Discipline in HR and training related matters
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Adhere to operational risk controls and procedures in day to day sales management
• To ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Key stakeholders
• Branches, Products, Segments, TPP Products, Regional Sales Unit, BIU, SQ, Regional Ops Unit, National Analytics Unit
  
  

Other Responsibilities

• As advised by management
  
  

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
• Business – Market Knowledge
• Business – Products and Processes
• FM – Products – Bonds and Loans
  
  

Qualifications

• Must be a Graduate. Postgraduates will be preferred
• Relevant Affluent (SA) NTB acquisition experience, onboarding processes, and cross sell products knowledge is must
• Strong communication skills
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
• Thorough Knowledge of MS Office, Excel
• Team handling experience will be added advantage
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.