Team Manager
Cognizant
Date: 19 hours ago
City: Hyderabad, Telangana
Contract type: Full time
Job Summary
The Team Manager is expected to oversee direct and have responsibility for a number of pod leads and will have overall responsibility for maximizing team performance across a market with the other team leads.
Responsibilities
Oversee and manage an operations team of data evaluators
Overall responsibility for delivering of operations for team including workflow scheduling quality productivity policy adherence.
Manage and coach pod lead individuals and team performance against expected productivity metrics and targets
Drive consistencies across the entire market in conjunction with other team leads
Reviewing working practices and processes and implementing improvements in order to improve productivity service levels and user experience
Driving team motivation to exceed targets
Pod Lead coaching and development
Handling or raising escalations as appropriate with Google Management team
Liaising with global teams and management as appropriate
Overseeing and supporting changes to services policies procedures resources and facilities in order to positively and flexibly meet business requirements
The Team Manager is expected to oversee direct and have responsibility for a number of pod leads and will have overall responsibility for maximizing team performance across a market with the other team leads.
Responsibilities
Oversee and manage an operations team of data evaluators
Overall responsibility for delivering of operations for team including workflow scheduling quality productivity policy adherence.
Manage and coach pod lead individuals and team performance against expected productivity metrics and targets
Drive consistencies across the entire market in conjunction with other team leads
Reviewing working practices and processes and implementing improvements in order to improve productivity service levels and user experience
Driving team motivation to exceed targets
Pod Lead coaching and development
Handling or raising escalations as appropriate with Google Management team
Liaising with global teams and management as appropriate
Overseeing and supporting changes to services policies procedures resources and facilities in order to positively and flexibly meet business requirements
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