Team Leader (CDIT Retail)

Company Overview

Reliance Retail is India's largest and most profitable retailer, offering an omni-channel presence through integrated store concepts and digital platforms. With over 15,000 stores across 7,000 cities, Reliance Retail provides a superior shopping experience, focusing on consumer electronics, fashion, grocery, and more. Driven by a commitment to excellence in processes and technology, Reliance Retail serves over 193 million customers nationwide and continues to grow its capabilities through strategic partnerships.

Job Overview

We are seeking a skilled Team Leader for the CDIT Retail division at Reliance Retail. This full-time, mid-level position is based in Delhi, Gurgaon, Noida, Chandigarh & Haryana. The Team Leader will be responsible for managing store operations and driving sales in areas such as laptops, TVs, home appliances, and telecommunications. The role requires strong leadership skills and the ability to enhance customer experience while achieving key performance indicators.

Qualifications And Skills

• Proven experience in laptop sales, demonstrating a strong understanding of product features and customer needs in this segment.
• Demonstrated success in TV sales, with the ability to educate and convince customers based on product benefits and services.
• Experience in selling home appliances, showcasing a thorough knowledge of various brands and models available.
• Expertise in telecommunications sales, with a focus on delivering superior customer experience through effective communication.
• Exceptional team leadership skills, with a track record of empowering team members to achieve sales targets.
• In-depth knowledge of store operations, ensuring seamless customer service while maintaining high standards of store presentation.
• Proficiency in tracking and analyzing key performance indicators to drive continuous improvement in sales and customer satisfaction.
• Ability to handle customer queries and complaints efficiently, ensuring a positive shopping experience and fostering customer loyalty.
  
  

Roles And Responsibilities

• Lead and motivate the sales team to achieve individual and store sales targets in the consumer electronics category.
• Oversee daily store operations, ensuring smooth workflow and adherence to standard operating procedures.
• Provide training and mentorship to sales associates, enhancing their product knowledge and customer interaction skills.
• Monitor sales performance and implement strategies to improve key performance indicators and sales conversion rates.
• Collaborate with cross-functional teams to ensure inventory management aligns with sales forecasts and promotional activities.
• Ensure that customer feedback is actively sought and incorporated into service improvements and product offerings.
• Prepare and present sales reports to senior management, highlighting achievements and areas for development.
• Uphold an exceptional customer service standard by promptly addressing and resolving any issues that arise in-store.