Team Leader

ICICI Lombard


Date: 12 hours ago
City: Indore, Madhya Pradesh
Contract type: Full time
This job is provided by apna.co

Functional /Business Responsibilities:

  • Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
  • Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Be available for employees that experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution
  • Conduct the meeting with clients and key stakeholders to gather requirements, analyse, finalize and have formal sign-offs from approvers. Gather and Conduct analysis of the business requirements. Review the current business processes defined and ensure adherence and involvement of all relevant/impacted stakeholders.
  • Translate the business requirements into the Business Requirement Document / Specifications [BRD/BRS] OR Functional Requirement Document [FRD] OR Minor Development Document [MDD]. Review requirement documents received from other stakeholders and guide them in drafting the BRS as per business and technology requirements.
  • Facilitate meetings with the appropriate subject matter experts in both business and technology teams.
  • Work closely with the operational functional teams, operations management and personnel, legal and various technology teams to facilitate a common understanding of requirements and priorities across all areas.
  • Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues.
  • Maintain repository of BRS documents with proper version control mechanism with BCP adherence
  • Strong analytical skills and logical ability with creative approach to problem-solving.
  • Hands on experience on Microsoft office tools and using macros in Excel.
  • IT Savvy and good exposure in analytics.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager- Product Marketing

Beyond Key, Indore, Madhya Pradesh
2 weeks ago
About Beyond KeyBeyond Key is a global technology solutions provider, delivering innovative digital solutions across industries. Our product, Procure Key, is an AI-powered sourcing software that streamlines the PR-to-Award process, making procurement smarter and faster. We are seeking a Product Marketing Manager who can blend strategic vision with hands-on execution. In this role, you will shape Procure Key's market positioning,...

Sales Coordinator in Indore

Knee Xpert, Indore, Madhya Pradesh
3 weeks ago
Are you passionate about healthcare and driven by results? We're looking for an Xpert coordinator to join our Indore-based team. In this role, you'll connect directly with patients.Key Responsibilities Offer empathetic consultations Schedule treatments effectively Guide patients through their healthcare journey Handle calls and manage WhatsApp inquiries Convert leads into confirmed appointments Manage billing and update CRM records Collaborate with...

Business Development Executive

BINGAGE, Indore, Madhya Pradesh
4 weeks ago
Job brief: You will be responsible for discovering/setting up meetings with new prospects for our software products and understanding customers' goals, and challenges to establish Bingage's Platform as the best solution to boost their business.Experience: Minimum 6 MonthsPreferable Experience: SaaS sales, Software Sales, IT Sales, Ed-tech, and Product sales.CTC: Best in the IndustryCompany BriefFounded in 2014, Bingage IT Labs is...