Team Leader

Bank of America


Date: 2 weeks ago
City: Gandhinagar, Gujarat
Contract type: Full time
Job Description:

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

  • Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
  • Interacting with onshore business partners via phone / e-mail
  • Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
  • Determine the best course of action for the Customer to resolve their query
  • MIS Reporting & Data Analysis using Microsoft Office tools
  • Knowledge management and training delivery as per business requirement
  • Manage client escalations
  • Provide subject matter expertise on process & operational queries driven by multiple years of experience

Education

Any Commerce / Finance Graduate

Professional Experience

  • 5-7 Years

Foundational skills*

  • Fundamental understanding of Treasury Services
  • Strong Analytical and Problem solving skills
  • Have strong communications skills – both verbal and written
  • Strong organizational skills and attention to detail, and good with numbers
  • Effective Outlook Management
  • Proficient with Microsoft Office products (particularly MS Excel, Word)
  • Have strong organization skills –ability to switch between tasks and to prioritize work effectively
  • Willingness to learn and adapt to business needs
  • Must have an eye for detail

Desired Skills*

  • Must be collaborative / curious / driven / continuous learner
  • Ability to multitask and adapt to change
  • Self-motivated and results orientated
  • To be flexible to work in rotational shifts

Work Timings*

  • 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)

Job Location*

  • GIFT CITY (Ahmedabad, Gujarat)

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