Team Leader

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.

An annual bonus based on company performance.

Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.

For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you.

Below mentioned is the brief summary for your kind reference.

Candidate should be from Customer Service Background.

7-10 Plus Years of overall experience Team Handling & Stake holder management experience

BPO Experience Is Must

Span of Control - 25-30 team members

What we are looking for :

Team Leader who has got relevant experience in managing customer centric team.

• Team Lead who can independently handle the customer service segment of an entity of smaller size and little complexity in a BU.
• Manages a team to deliver the day to day activities.
• Should have the knack to identify the errors.
• Responsible for the day-to-day activities of your team
• To assist with monitoring the financial performance of the team.
• Preparation of current financial reports and forecasts for future business growth including.
• Prospects for future growth of team and monitoring improvement areas.
• Comply with all the financial and legal requirements, responsibilities, and obligations
• Excellent stakeholder management skill
• Candidate should possess excellent communication skills.
• Team Management skills is must
• Knowledge in Gallup / NPS ( Not mandate)
• Candidate should be customer centric
• Preferably - Shipping / Logistics background/ Procurement side
• 3-4 Years of team handling experience is must.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].