Team Lead - Sales Ops

Job Title: Team Lead- Sales Ops

Location: Vashi, Navi Mumbai

Working Mode: Work from office

Company: Grexa AI Pvt Ltd

About Grexa AI

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

What We’re Looking For - Role Brief

We are looking for a dynamic and process-driven Team Lead to lead a team of 20 Business Development Executives (BDEs). The ideal candidate will ensure smooth execution of the entire sales cycle - from first customer outreach to successful handoff to the Business Development Managers (BDMs). This role is critical in enabling the sales engine, driving pipeline growth, and ensuring that every client interaction is consistent, professional, and impactful.

What You’ll Do

• Lead, mentor, and manage a team of ~20 BDEs to achieve daily, weekly, and monthly targets.
• Streamline and monitor the pre-sales process, including:
• Initial customer calls to explain digital marketing services and business performance insights.
• Scheduling meetings for BDMs.
• Pre-call and post-call follow-ups to ensure customer engagement.
• Assisting in deal closures through consistent nurturing.
• Ensure strict CRM hygiene: maintain accurate, updated records of all leads, interactions, and status updates.
• Collaborate closely with BDMs to ensure smooth handovers and alignment on client expectations.
• Track team performance, generate reports, and identify improvement areas to optimize productivity.
• Drive process adherence and create playbooks/checklists to ensure consistency across the pre-sales function.
• Provide training, guidance, and performance feedback to BDEs to build strong communication and customer-handling skills.
• Analyze funnel health (calls, connects, meetings, conversions) and recommend tactical changes.
• Stay updated on digital marketing trends and industry shifts to help the team position solutions effectively.
  
  

What We’re Looking For

• Bachelor’s degree (MBA preferred) with 3+ years of experience in inside sales or pre-sales.
• Proven experience managing a tele-calling/inside sales team of at least 15 members.
• Strong understanding of digital marketing concepts and the ability to communicate their value to SMEs/business owners.
• Excellent leadership, coaching, and communication skills.
• Highly organized with a process-oriented mindset.
• Proficiency in CRM tools and MS Excel/Google Sheets for reporting.
• Ability to work in a fast-paced, target-driven environment.
• Excellent communication, research, and stakeholder coordination abilities
• Highly street-smart, resourceful, and comfortable operating in ambiguity
• A high sense of ownership, strong work ethic, and willingness to go the extra mile
• MUST be available to work full-time from our office in Vashi, Navi Mumbai
  
  

Why This Role Is Special

• Work directly with the Founder - a seasoned entrepreneur who built Testbook from the ground up, scaling it to 25Mn+ monthly active users, and $30Mn+ ARR, ultimately leading to a successful exit.
• Get an eagle-eye view of the company, learning how decisions are made at the top
• Be part of the founding core of one of the most promising AI startups in the country
• Learn 10x more in 6 months than most roles will teach you in years
• Strong performance can lead to a full-time role with high ownership and fast growth
  
  

Why Join Grexa AI?

• Work with proven founders and operators
• Learn by doing, in an environment that rewards hustle, curiosity, and impact
• Be part of the 0→1 journey where your work actually moves the needle
• Have access to some of the most critical and strategic conversations inside a high-growth startup
• Office based in Vashi, with a close-knit, no-politics, high-performance culture