Team Lead, Last mile
Amazon
Date: 6 days ago
City: Chennai, Tamil Nadu
Contract type: Full time
Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Channel Team lead for our Delivery Station. In this role you will be responsible for End-end operations with stake holders at our DS and support the DS site lead in performance management and driving the operational plan.
Key job responsibilities
Essential Functions
Defining , building and executing the delivery process from delivery station to customer address
Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve performance
Essential Skills
Strong leadership capabilities and people management skills - Ability to work under pressure situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Related skills : Background on marketing, End-end sales, Experiences with people management and basic data analytical skills.
Basic Qualifications
Company - ATSPL - Tamil Nadu
Job ID: A2935043
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Channel Team lead for our Delivery Station. In this role you will be responsible for End-end operations with stake holders at our DS and support the DS site lead in performance management and driving the operational plan.
Key job responsibilities
Essential Functions
Defining , building and executing the delivery process from delivery station to customer address
Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve performance
Essential Skills
Strong leadership capabilities and people management skills - Ability to work under pressure situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Related skills : Background on marketing, End-end sales, Experiences with people management and basic data analytical skills.
Basic Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience in e-commerce, retail or advertising
- Experience in courier industry
Company - ATSPL - Tamil Nadu
Job ID: A2935043
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