System Support Specialist

Your IT Future, Delivered.

System Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Systemsupport

Grow together.

You will undertake run operations of public cloud container and Kafka platform and operations tools in support of the delivery of the IT service. To proactively and reactively solved issues, with particular focus on public cloud container and Kafka platform (particularly AKS, GKE and Confluent SaaS). This includes public cloud platform where these services are running and their integration with DHL IT systems, supporting platform that is being used by applications running within the area of responsibility the team in ITS globally. Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of DHL teams.

Learning continuously, keeping up with all the quickly changing technologies and/or customer or ITS needs. Ensure that the platform and their support is undertaken based on the IT Operational and Security standards, executed in line with the ITS Process and delivered within the requested timescales.

Must Have Skills:

• Knowledge, troubleshooting skills, and minimum L2/L1 operation know-how on Kubernetes in general. (AKS and GKE are preferred).
• Experience in public cloud services operations. (Microsoft Azure and Google Cloud Platform are preferred)
• Experience in Kafka SaaS operations (Confluent Kafka Cloud (CKC) platform is preferred). Upskill and guidance will be provided for CKC.
• Knowledge of Infrastructure as Code/Automation code, ability to understand and use such tooling. (such as GitHub, Terraform and ArgoCD).
• Knowledge and know-how of security best practices on the public cloud platform.
• Ability to work with cross and globally diverse team in DHL.
• Ability to work in shift rotation to support 24 x 7 operation.
  
  
  

Additional Skills:

• Containerized Application Troubleshooting (Packaging, Deployment, Compatibility Issues)
• Operations Linux skills
• ServiceNow
• Patching and Patch Management
  
  
  

Ready to embark on the journey? Here’s what we are looking for:

As a Senior Software Engineer having Scripting and Cloud certification is a huge plus. Very good knowledge of Service Owner responsibilities will also be an integral part of this role.

You are a technology aficionado; therefore, you have a good understanding of SCCM, Intune, Application packaging tools and M365 Apps (Office365) administration. You can work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

WHAT YOU SHOULD HAVE:

• 3-5+ years of experience in Kubernetes (or equivalent platforms) operations, preferably AKS and GKE.
• 1+ years of experience in public cloud environment operations (Azure and GCP preferred)
• 1+ year of experience managing and operating Kafka platform (Confluent Kafka Cloud preferred) is an advantage.
• Experience in Terraform and Shell Scripting
• Knowledge in ArgoCD operation and how to use, is an added advantage.
• Ability to provide constructive feedback to improve daily operations to architecture and engineering team.
• Having a high exposure to ITIL standards, Incident management and release management.
• Excellent Oral and Communication skills to interact and work with global IT teams & end customers.
• Must be able to provide 24x7 shift support on a rotational basis during the weekend, be flexible to work during public holidays, and be required to work shift hours.
  
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.