System Engineer – Customer Support

Texmo Industries


Date: 4 hours ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
  • The IT Help Desk Technician is responsible for providing support to end-users on technical issues by identifying, troubleshooting, and resolving hardware and software problems. They provide assistance either by phone, remotely or by traveling to the client's location. Their responsibilities include installation, upgrading, and maintenance of operating systems and computer software, troubleshooting network and connection issues, advising on software or hardware upgrades, providing basic training to the end-users in computer operation & management, recording technical issues and solutions in logs, and direct unresolved issues to the next level of support personnel.
  • System Engineer – Customer Support, his role to be in expertise on below platform,
    • In-depth knowledge on windows desktop OS
    • In-depth knowledge on Ubuntu desktop OS
    • L2 level network design & implementation
    • Installation & maintenance of client end devices such as (Desktop, Laptop, Printers, Barcode scanner, IP Phones etc.,)
    • E-Waste handling
    • Setting up conference room AV solution
    • Installation & maintenance of Industrial PC used for production machinery.
    • Installation & maintenance of PC used for Shelling system Responsibilities
Certificate

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Based on ticket raised to ITHelpDesk, responding to client calls and troubleshooting the same.
  • Traveling to the client’s location or connecting via remote link to troubleshoot the issues.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues related to client end.
  • Advising on software or hardware upgrades.
  • Providing basic training to the end users in computer operation & management.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Help to create technical documentation and manuals.
  • Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technology.
  • Installation of windows patches on all client end devices.
  • Installation of AV on all client end devices.
  • Configuring IP Phones with extension to the end users.
  • Configuring all the client end devices such as Desktops, laptops, Tablets, Mobile phones, Printer / Scanners, Barcode machines etc.,
  • Configuring Thin clients & Raspberry PI as an alternate for the PC and deploying the same in the production. Maintain Asset tracking with license installed on each client devices.
  • Installing & registering all mobile device under mobile device management.
  • Require to come on shift to support US operations.
  • Dumping the E-waste on centralized location and disposing the same on frequent interval to the recycler and receiving certificate for the same.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Field Marketing Executive

Justdial, Coimbatore, Tamil Nadu
2 days ago
This job is provided by apna.coCandidate must possess good communication and presentation skills that results in good conversion of business. Candidate will be responsible for acquiring and retaining the clients and generate business through references + provided data.

EXECUTIVE N - BEAUTIFUL HOMES (Tirupur)

Asian Paints, Coimbatore, Tamil Nadu
4 days ago
Location:Coimbatore, TN, INAreas of Work: Sales & Marketing Job Id: 12932External Job DescriptionJob Description for Décor Sales OfficerThe ideal candidate to have experience of working in a Home Décor showroom. The Goal will be to ensure store team is driving Décor category sales and are adhering to operational excellence guidelines to create delightful experience for customers.What You'll Do Driving Sales...

Engineer –Process Engineering

Flex, Coimbatore, Tamil Nadu
6 days ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...