Support Specialist

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Talent and Development team you work with Subject Matter Specialists to identify training needs and create engaging learning content. As a Senior Associate, you guide and mentor junior team members while maintaining professional and technical standards to deliver quality instructional design solutions. This role emphasizes building significant client relationships and navigating complex instructional challenges to enhance learning experiences.

Responsibilities

• Collaborate with Subject Matter Specialists to assess training requirements
• Analyze and reviewing curated content from SMEs and clients
• Develop and evaluating a structured design document for training programs
• Utilize Bloom’s taxonomy to define course objectives and align content
• Design and assessing storyboards with interactive learning activities
• Enhance knowledge retention through engaging course content for various formats
• Mentor junior team members in instructional design practices
• Uphold quality standards in training development and delivery
  
  

What You Must Have

• Bachelor's Degree in English Literature, Mass Communication, English Education
• 5 years of experience in instructional design or instructional technology
• Oral and written proficiency in English required
• Knowledge of MS Office Suite, G Suite, Articulate Storyline 360, and Rise
• Basic knowledge of ADDIE and instructional design theories
• Open to learning new skills and tools
• Strong verbal and written communication skills
  
  

What Sets You Apart

• Graduate and above (Masters in English/Communicative English/Mass Communication or Degree in Instructional Design
• Open to learning new skills and tools
• Awareness of the latest trends in the learning industry
• Sharp verbal and written communication skills
• Experience with tools like Captivate and GoMo preferred
• Knowledge of Bloom’s Taxonomy and needs analysis preferred
• Flexibility to adapt to new situations
• Eye for detail in instructional design
• Familiarity with accessibility compliant content creation preferred