Support Engineer (SFDC)

Position: Support Engineer (SFDC)

Location: Bangalore / India (Remote)

Job Type: Full-time

Shift: Rotational (24/7 support)

About Us

Cloudbyz is a leading provider of unified eClinical solutions to Life Sciences and Consumer Research sectors. Our innovative cloud-based platform accelerates clinical research operations, offering comprehensive solutions to mid-market and enterprise customers globally. Our innovative solutions include Clinical Trial Management System (CTMS), Electronic Data Capture (EDC), Electronic Trial Master File (eTMF), patient recruitment, Safety & PV, and ClinicalWave.ai and more. We are dedicated to empowering our clients with cutting-edge technology to streamline their clinical trials and improve outcomes. We are expanding our global customer support center in India to provide 24/7 support to our clients.

We are looking for five enthusiastic and skilled Support Engineers with 1 to 3 years of experience in Salesforce configurations and development. The ideal candidates will be responsible for providing top-notch technical support to our global customers, ensuring seamless operation and maintenance of our Salesforce-based applications.

Key Responsibilities

• Provide 24/7 technical support for Salesforce configurations and development-related issues.
• Troubleshoot and resolve customer issues related to Salesforce applications, configurations, and custom development.
• Collaborate with cross-functional teams to diagnose and resolve complex technical problems.
• Monitor and maintain the performance, availability, and security of Salesforce applications.
• Document and update customer interactions and technical procedures in the ticketing system.
• Assist in the deployment of new Salesforce features, updates, and customizations.
• Educate and guide customers on best practices for using Salesforce applications effectively.
• Participate in on-call rotations to ensure round-the-clock support coverage.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 to 3 years of experience in Salesforce configurations and development.
• Proficiency in Salesforce administration, including user management, security, data management, and workflow automation.
• Experience with Apex, Visualforce, Lightning components, and Salesforce APIs.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Willingness to work in rotational shifts, including nights and weekends.
  
  

Preferred Qualifications

• Salesforce Certified Administrator, Salesforce Certified Platform Developer I, or similar certifications.
• Experience working in a customer support or technical support role.
• Familiarity with IT service management (ITSM) tools and practices.
• Knowledge of integration platforms and tools such as MuleSoft or Informatica.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.
• Chance to work with cutting-edge technologies in the life sciences industry.
  
  

Join us at Cloudbyz and lead a team that is revolutionizing clinical research operations globally!