Support Engineer
Amazon
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time

Description
The role of a Support Engineer in Quality Mechanisms(QM) team involves maintenance and upkeep of the systems, tools and workflows that are owned by QM team. This role also involves developing value added features to automate repetitive manual process and deliver tools to increase productivity of the Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key job responsibilities
Key Job Functions Include these...
A day in the life of a support engineer working on Quality Mechanisms(QM) support activities involves maintenance of the Tools and resolving the trouble tickets and issues raised by customers and operations team. Apart from fixing a broad spectrum of technical issues, a Support Engineer in QM may also work on software migrations, consolidation and deprecation activities.
Our Engineers also act as the “custodians of operational efficiency” and partner with the development teams for maintaining high standards.
About The Team
Quality Mechanisms(QM) Support team perform the regular maintenance and upkeep of the systems, tools and workflows that are owned by QM team. We also automate repetitive manual process and deliver tools to increase productivity of the Team. Apart from fixing a broad spectrum of technical issues, we also work on software migrations, consolidation and deprecation activities.
Basic Qualifications
Company - ADCI MAA 15 SEZ
Job ID: A3001595
The role of a Support Engineer in Quality Mechanisms(QM) team involves maintenance and upkeep of the systems, tools and workflows that are owned by QM team. This role also involves developing value added features to automate repetitive manual process and deliver tools to increase productivity of the Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key job responsibilities
Key Job Functions Include these...
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily Java based projects
- Functionally decomposing complex problems into simple, straight-forward solutions.
- Conduct comprehensive monitoring of production systems to ensure optimal health and availability for customers.
- Execute system migrations and upgrades to maintain up-to-date software dependencies.
A day in the life of a support engineer working on Quality Mechanisms(QM) support activities involves maintenance of the Tools and resolving the trouble tickets and issues raised by customers and operations team. Apart from fixing a broad spectrum of technical issues, a Support Engineer in QM may also work on software migrations, consolidation and deprecation activities.
Our Engineers also act as the “custodians of operational efficiency” and partner with the development teams for maintaining high standards.
About The Team
Quality Mechanisms(QM) Support team perform the regular maintenance and upkeep of the systems, tools and workflows that are owned by QM team. We also automate repetitive manual process and deliver tools to increase productivity of the Team. Apart from fixing a broad spectrum of technical issues, we also work on software migrations, consolidation and deprecation activities.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with REST web services, XML, JSON
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
Company - ADCI MAA 15 SEZ
Job ID: A3001595
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head of Product Line Management APAC
Haworth,
Chennai, Tamil Nadu
3 days ago
Job PurposeThe Head of Product Line Management leads product portfolio strategy, ensuring alignment with market demands, technology trends, and competition. Oversees product development, launches, and partner additions to drive growth.Responsible for achieving multi-year targets, driving transformation across Haworth Commercial Interiors International, and ensuring a competitive regional portfolio for sustained sales, profit, and market growth.A glimpse of your daily missionDefine and...

Apprentice
SITA,
Chennai, Tamil Nadu
4 days ago
OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is...

Manager- Store
Vodafone Idea Limited,
Chennai, Tamil Nadu
5 days ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...
