Support Analyst
Oceaneering
Date: 3 weeks ago
City: Chandīgarh, Chandigarh
Contract type: Full time
Overview
Company Profile
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Position Summary
Position Summary and Location
This position is office based, p rimarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.
Duties & Responsibilities
Duties and Responsibilities
¿ Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.
¿ Operate in 24x7 rotational shifts.
¿ Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI.
¿ Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)
¿ Document, track and monitor issues to ensure timely resolution of service center tickets.
¿ Prepares reports and dashboards using the data on IT tickets.
¿ Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication.
¿ Maintains call log history for statistical analysis and performance measurement purposes.
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
Reporting Relationship
Qualifications
Required
¿ Bachelor’s degree, preferably in computer science, or equivalent education and experience.
¿ 1-3 years of IT support experience and/or call center experience (Windows 10/11/Linux Support).
¿ Good problem-solving skills and attention to detail.
¿ Excellent communication skills in English language.
¿ Able to work independently, & willing to work in rotational shifts.
Desired
¿ Microsoft, Cisco and ITIL certifications .
Knowledge, Skills, Abilities, And Other Characteristics (Optional)
¿ Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365
¿ Teamwork & Interpersonal skills
¿ Analytical, problem solving & decision-making skills.
¿ Organizing & planning skills
¿ Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Closing Statement
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
¿ Almost exclusively indoors during the day and occasionally at night
¿ Occasional exposure to airborne dust in the workplace
¿ Work surface is stable (flat)
Career Development
In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.
We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.
Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.
Equal Opportunity Inclusion
Oceaneering provides equal employment opportunity to all applicants.
Company Profile
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Position Summary
Position Summary and Location
This position is office based, p rimarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.
Duties & Responsibilities
Duties and Responsibilities
¿ Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.
¿ Operate in 24x7 rotational shifts.
¿ Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI.
¿ Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)
¿ Document, track and monitor issues to ensure timely resolution of service center tickets.
¿ Prepares reports and dashboards using the data on IT tickets.
¿ Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication.
¿ Maintains call log history for statistical analysis and performance measurement purposes.
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
Reporting Relationship
- Reports to Manager in Global Service Center
Qualifications
Required
¿ Bachelor’s degree, preferably in computer science, or equivalent education and experience.
¿ 1-3 years of IT support experience and/or call center experience (Windows 10/11/Linux Support).
¿ Good problem-solving skills and attention to detail.
¿ Excellent communication skills in English language.
¿ Able to work independently, & willing to work in rotational shifts.
Desired
¿ Microsoft, Cisco and ITIL certifications .
Knowledge, Skills, Abilities, And Other Characteristics (Optional)
¿ Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365
¿ Teamwork & Interpersonal skills
¿ Analytical, problem solving & decision-making skills.
¿ Organizing & planning skills
¿ Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Closing Statement
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
¿ Almost exclusively indoors during the day and occasionally at night
¿ Occasional exposure to airborne dust in the workplace
¿ Work surface is stable (flat)
Career Development
In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.
We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.
Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.
Equal Opportunity Inclusion
Oceaneering provides equal employment opportunity to all applicants.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Resuscitation Officer
NHS Ayrshire & Arran,
Chandīgarh, Chandigarh
1 week ago
OUR VALUES IN ACTION Care and CompassionQuality and TeamworkDignity and RespectOpenness, honesty and responsibilityAn exciting opportunity has arisen for an enthusiastic, experienced, and highly motivated practitioner to join our Clinical Education and Professional DevelopmentTeam to train and support staff working across NHS Borders’sThe successful applicant will have excellent communication and time management skills with previous experience in education, supporting clinical...
Assistant Manager - Guest Relations
Hyatt Regency,
Chandīgarh, Chandigarh
1 week ago
Organization- Hyatt Regency ChandigarhSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center,...
Customer Care Executive
Microtek International Pvt Ltd.,
Chandīgarh, Chandigarh
3 weeks ago
Job DetailsShould be excellent with their communication skillsShould have the ability to interact with customersShould also have strong presentation skills.Strong analytical skills and be able to manage time effectively.This job strong demands for good interpersonal and problem-solving skills.Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.We Are...
